REFUND & EXCHANGE POLICY
Return Policy
We understand that sometimes products may not meet your specific needs. Our return policy is designed to be fair and transparent while maintaining industry standards for commercial kitchen equipment.
Non-Defective Returns
In case of equipment/machine return without technical reason or manufacturer defect and not used, 10% will be deducted from the original purchase price to cover handling and restocking fees.
Defective Products
If equipment arrives with manufacturing defects, please contact our customer service department within 48 hours of delivery for prompt resolution.
If equipment does not function upon delivery and initial testing, we will replace it at no additional cost within the warranty period.
Exchange Policy
Merchandise Sold Are Not Refundable
Items are Exchangeable If Not Used Within a Month from the date the invoice is issued, subject to the following conditions:
Cancellation Policy
Return & Exchange Process
Initiate Request: Contact our customer service department to initiate a return or exchange
Approval: Receive a Return Merchandise Authorization (RMA) number
Packaging: Securely package item in original packaging with all components
Return: Return the item as directed with the RMA number clearly marked
Inspection: All returns undergo inspection upon receipt
Resolution: Approved returns will be processed within 10 business days
Contact Information
Our Customer Service Team Contact Details
Our customer service team can be contacted 24 hours a day by email at info@abu-adnan.com or by telephone on +973 3608 9908. It is our aim to respond to all emails within 24 hours.
Last Updated: May 10, 2025
